Shipping:
- We currently offer shipping services within India only.
- While we always aim to ship your order promptly, please note that some styles are sourced from different locations, and in rare cases, delivery times may extend by up to 2 weeks.
- Delivery times may vary depending on your location and shipping method selected during checkout.
- Natalia Livingston Label Brand is not responsible for any delays caused by unforeseen circumstances or external shipping providers.
Returns and Exchange:
- We are committed to providing you with high-quality designs and outfits. If you are not satisfied with your purchase due to an incorrect product, manufacturing defect, or any other valid reason, you may return the item(s) within 7 days from the date of delivery.
- Valid reasons under the following conditions are applicable for return/exchange:
- You have received an incorrect product that doesn't match the item in your order confirmation email.
- The product exhibits genuine quality or manufacturing defects.
- Returned/ exchange are accepted only if the items are in their original condition, unworn, unwashed, and with all tags attached.
- Please note that custom-made dresses are only eligible for return in the case of manufacturing defects.
- Sale Items are not eligible for returns or refund.
- Customers are responsible for the shipping costs associated with returning the items.
To initiate a return, please contact our customer support team at contact@natalialivingston.in or +919600659836 | +91 95009 63535 for further instructions.
Exchanges will be subject to availability.
Refunds:
- Refunds will be processed within 5 business days after we receive the returned item and verify its condition.
- Refunds will be issued as in-store credit or the original form of payment.
- The time taken for the refund to reflect in your account may vary depending on your payment provider's policies.
