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Explore our FAQs for quick info on orders, shipping, returns, and more.
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1) Where do you offer shipping services?
We currently offer shipping services within India only.
2) What is the expected delivery time for orders?
Delivery times may vary based on your location and shipping method. In some cases, it may take up to 2 weeks.
3) What if there are delays in delivery?
Natalia Livingston Label Brand is not responsible for delays caused by unforeseen circumstances or external shipping providers.
4) How can I initiate a return?
You may return items within 7 days from the date of delivery by contacting our customer support team at contact@natalialivingston.in or +919600659836 for instructions.
5) Under what conditions can I request an exchange or store credit?
You can request an exchange or store credit if you received an incorrect product, if there are quality or manufacturing defects, and the item must be unused, unworn, and has all original tags attached.
6) Are there any exceptions to your return policy?
CUSTOM-MADE OUTFITS are exempt from our return policy.
7) How are refunds processed?
Refunds are typically processed within 5 business days after we receive the returned item and verify its condition. They will be issued as in-store credit or refunded to the original form of payment, as per our policies. The time for the refund to reflect in your account may vary based on your payment provider's policies.
8) Can you share details about the geographical presence of your brand, including store locations and any notable expansions?
Our brand is currently present only in Coimbatore but is also available online.
9) What are the core product categories that your brand focuses on, and are there any plans to introduce new categories in the future?
Our core focus is on occasion wear with a retro fusion. We do plan on incorporating more designs aligned with current trends while ensuring they still have a touch of our signature panache and finesse.
10) How does your brand ensure quality and attention to detail in its products, and how does it reflect the brand's personality?
Before a garment is prepared for production, it takes a week to produce the first sample. During this time, we personally sit with the team, design, and help create the pattern, reworking it until it meets our brand standards. Each product undergoes rigorous quality control. If any defects are found, we provide the best solution to benefit the client and us.
